Privacy Policy

Last Updated: April 2026

At HIVA Jewels, your trust means everything to us. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you shop with us or interact with our services.

Information We Collect

Personal Information: Name, email address, phone number, billing/shipping address.
Payment Details: Processed securely via trusted gateways (we do not store card details).
Order Information: Purchase history, preferences, and communication records.
Technical Data: IP address, browser, device type, and cookies for better browsing.
Behavioural & Analytics Data: Session recordings, heatmaps, click patterns, scroll behaviour, and interaction data collected via Microsoft Clarity for website improvement purposes.

How We Use Your Information

Process and deliver orders safely.
Share order updates, shipping status, and support assistance.
Keep you informed about offers, launches, and promotions (only if you opt-in).
Improve website experience, security, and customer satisfaction.

Sharing of Information

We may share your information with the following parties strictly for order fulfillment and service purposes:

Payment Gateways (including PhonePe) for secure transaction processing.
Logistics & Delivery Partners — We use Shiprocket as our logistics platform, which works with courier partners such as Delhivery, DTDC, Blue Dart, and others to fulfill deliveries. Your name, address, and contact number are shared with these partners solely for delivery purposes.
Trusted Service Providers who assist in website/operations under confidentiality agreements.
Legal Authorities if required by applicable law.

Note: PhonePe and other payment partners process your payment data under their own privacy policies. We encourage you to review them.

Data Protection & Security

All transactions are secure and encrypted.
Personal details are stored with utmost care and limited access.
We continuously monitor our systems to prevent unauthorized access or misuse.

Your Rights

Access, review, or correct your personal information.
Opt-out of promotional communications anytime.
Request deletion of your data (subject to legal/transactional requirements).

Cookies Policy

We use cookies to enhance browsing, understand customer preferences, and show personalized offers. We also use third-party analytics tools including Microsoft Clarity that may set their own cookies to track session behaviour. You may disable cookies in browser settings, but some features may not work smoothly.

Analytics & Behaviour Tracking

We use Microsoft Clarity, a behavioural analytics tool by Microsoft, to understand how visitors interact with our website. Clarity may collect the following data:

Mouse movements, clicks, and scrolls
Pages visited and time spent
Session recordings and heatmaps
Device type, browser, and approximate location

Your Payment & Personal Data is Safe: Microsoft Clarity is automatically disabled on checkout and payment pages. This means your name, address, card details, UPI information, and any other sensitive data entered at checkout are never recorded or tracked by Clarity. Session recordings and heatmaps apply only to general browsing pages such as product pages, homepage, and collection pages.

This data is used solely to improve our website experience and is not used to identify you personally.

Microsoft Clarity stores data on Microsoft's servers and processes it under their own privacy policy. You can learn more at microsoft.com/en-us/clarity.

By using our website, you consent to data collection by Microsoft Clarity as described above. You may opt out by disabling JavaScript in your browser or using a browser extension that blocks tracking scripts.