All our jewellery is crafted from 92.5 Sterling Silver and is hallmarked to ensure authenticity and purity.
Yes. Our silver jewellery comes with a 925 hallmark on them as per applicable standards.
925 Sterling Silver means the jewellery contains 92.5% pure silver and 7.5% alloy, making it durable enough for everyday wear while retaining the beauty of genuine silver.
We make every effort to showcase our jewellery as accurately as possible. However, slight variations in colour, size, or appearance may occur due to photography lighting, screen settings, and handcrafted detailing.
Sterling silver may naturally develop slight tarnishing when exposed to air, moisture, perfumes, or chemicals. This is a normal characteristic of genuine silver and can be easily restored with proper cleaning and care.
925 Sterling Silver is generally hypoallergenic and suitable for most skin types. However, customers with specific metal sensitivities should review product details before purchasing.
Payment & Account
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, Cash on Delivery (COD), and other secure payment methods available at checkout.
Please ensure the code is entered correctly and meets all applicable conditions, such as validity dates, minimum order value requirements, and product eligibility. If you're still facing issues, our support team will be happy to assist.
No. Only one promotional code can be applied per order unless otherwise specified in a special promotion.
Unfortunately, discount codes cannot be applied once an order has been successfully placed.
Yes. All payments are processed through trusted and secure payment gateways that use industry standard encryption technology to protect your information.
Yes. You can place an order as a guest. However, creating an account allows you to track orders, check order history, save addresses and enjoy a faster checkout experience.
Click on the "Forgot Password" option on the login page and follow the instructions sent to your registered email address.
We take customer privacy seriously. Your personal information is stored securely and handled in accordance with our Privacy Policy. We do not share your information with unauthorized third parties.
Support
We're always happy to help. Email: hivajewelsinfo@gmail.com WhatsApp: +91 9116911196 Instagram: @hivajewels.in Whether you have questions about products, sizing, orders, delivery, returns, exchanges, or payments, our support team is here to assist you.
Shipping
Yes, we ship PAN India.
Orders are processed and shipped within 48 business hours. Standard delivery usually takes 4–7 working days after dispatch.
We offer free shipping on orders above ₹1000. For orders below ₹1000, a standard shipping fee (typically ₹100) may apply.
Once your order is dispatched, we will share a tracking link and tracking number via email or SMS. You can use this to track your shipment in real time. Alternatively, visit our Order Tracking Page and enter your AWB number to check the latest status of your shipment.
Our delivery partner will usually attempt delivery again or contact you for further instructions. If the order remains undelivered after multiple attempts, it may be returned to us.
The shipping address can only be changed within 24 hours of placing the order. Please contact us as soon as possible via Email (hivajewelsinfo@gmail.com) or WhatsApp (+91 9116911196).
Please contact our support team within 48 hours of receiving the delivery notification. We will coordinate with the courier partner and help resolve the issue.
If an item is missing from your order, please contact us within 48 hours of delivery and share your order number along with a 360° unboxing video and photos of the package. Our team will investigate and assist you promptly.
Returns, Refunds & Exchange
Returns/exchanges are accepted only if the product is damaged, defective, or faulty. Items must be unused, in original packaging, and supported with a single, unedited 360° unboxing video submitted within 24 hours of delivery. Please refer to our Returns & Exchange Policy page for complete details regarding eligibility, timelines, and procedures.
Non-returnable items include: cancellations after acceptance, used/worn items, sizing issues, minor colour/design variations, items from combo sets/gift boxes, invalid/PO Box addresses, or after 3 failed delivery attempts.
Contact us within 24 hours of delivery via Email (hivajewelsinfo@gmail.com) or WhatsApp (+91 9116911196). Include your Order ID and the required 360 degree unboxing video. Our support team will confirm eligibility and share instructions.
Once the returned product passes QC, refunds for prepaid orders are typically processed within 7–10 business days to the original payment method.
Sizing & Jewellery Care
You can refer to the Size Guide available on every product page. If you need assistance, our support team will be happy to help you find the right fit.
Yes. Sterling silver jewellery is suitable for everyday wear. Proper care will help preserve its beauty and longevity.
Store your jewellery in a dry, airtight pouch or box. Avoid contact with water, perfumes, lotions, and harsh chemicals. Clean regularly using a soft cotton cloth or use a silver polishing cloth.
